Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.jelivo.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe for Returns

Items may be returned within 30 days of the original purchase date. The item must be in its original condition, unworn, unused, and with all tags attached.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Refund Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (872) 360-2575. You will receive instructions on how and where to send your item.

Refund Method and Timing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error. Shipping costs are non-refundable.

Contact Information

For any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (872) 360-2575
• Address: 9011 Southwest Chestnut Boulevard, Chicago, Illinois 60688, United States

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated revision date.